This Refund Policy outlines the circumstances under which 1win India may issue refunds of deposited funds, the process for requesting a refund, and the timelines you can expect.
General Refund Conditions
1win India processes refund requests in the following circumstances:
Technical errors that resulted in incorrect bet settlement
Duplicate or erroneous transactions caused by platform technical faults
Deposits credited to the wrong account due to platform error
Cancellation of an event where bets have already been placed (subject to specific sports betting rules)
Refunds are not available for funds lost through normal gameplay, including losses on correctly settled bets, casino game losses, or crash game outcomes that were determined by the certified random number generator.
How to Request a Refund
Contact 1win India customer support via live chat or email.
Provide your account details, the transaction reference number, and a description of the issue.
The support team will review your request within 3–5 business days.
If the refund is approved, funds are returned to your original payment method within 5–10 business days.
Refund Processing Timeline
Approved refunds are processed back to the original payment method used for the deposit. Processing times vary by method: UPI and bank card refunds are typically completed within 5–7 business days; cryptocurrency refunds are completed within 1–3 business days depending on network conditions.
Disputes and Escalation
If your refund request is rejected and you believe the rejection was in error, you may escalate the dispute to 1win India's compliance team via email at compliance@1win-india.com. Provide all relevant documentation including transaction records and a detailed account of the issue.
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